Processing Time & Price Shipping
Shipping costs vary depending on the shipping destination. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.
Shipping & Handling
We process orders on business days which are Monday through Friday
– Processing Time: 3 – 5 days*
– Estimated Delivery: 14 – 20 days* (in regular seasons) excluding Sunday or more depends on holiday seasons. With the “Express Shipping” delivery package, the delivery time will be under 7-10 business days*.
(*This doesn’t include our 3-5 day processing time)
About Late Deliveries
Our shipping partners do their best to ensure you receive your package on time, however occasional delays do occur. tanemio.com cannot be held responsible for delays caused by unforeseen or uncontrollable events such as:
Possible Reasons for Delay
Incorrect Address
Missing apartment, building, floor, or unit number
Severe weather conditions
International customs procedures
Tracking Number:
Your tracking number will be sent to you via the email you used to place the order. If you did not receive a tracking number AFTER the processing days have been completed THEN email us for more updates.
Tracking number says “Pre shipment” / “Label not in system, what does this mean?
Sometimes , the order says this because it has not either been shipped, USPS has not scanned it yet, your package is lost or it has been mishandled. If you find that your tracking number hasn’t updated after 2 weeks then contact us.
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 2-4 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.
I ordered 2+ items, but only received one… where’s my order?
As the production time for each product varies, for example, a t-shirt only takes 3 days while a pair of sports shoes requires 7-10 working days, they may be shipped separately so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way. Remember to check all the tracking we provide.
Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong please contact us and we will fix it for you.
How do I contact you?
If you have any questions that are not on this FAQ page, Whatsapp or email us at [email protected] where we will promptly get back to you.
business days which are Monday through Friday
Can the order be delivered to multiple addresses?
We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.