Himenshop Refund Policy

At Himenshop, we aim to provide our customers with a seamless shopping experience and ensure their satisfaction with every purchase. We understand that there may be instances where you need to return or exchange a product. This Refund Policy outlines our guidelines and procedures for refunds, returns, and exchanges.

Eligibility for Returns and Refunds

1.1. Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support within 48 hours of receiving the item. We will guide you through the return process and arrange for a refund or replacement, depending on product availability.

1.2. Incorrect Product or Size:

In the event that you receive an incorrect product or size different from what you ordered, please notify us within 7 days of receiving the item. We will provide instructions on how to return the product and offer you a refund or exchange.

1.3. Dissatisfaction with Product:

If you are dissatisfied with your purchase for any reason other than the above mentioned, please contact us within 14 days of receiving the item. While we cannot accept returns for all products due to hygiene and safety reasons (e.g., certain undergarments, earrings), we will assess each case individually and strive to find a satisfactory solution.

Return Process

2.1. Contacting Customer Support:

To initiate a return or refund request, please contact our customer support team via email or through our website’s contact form. Provide your order details, including the order number, product name, and reason for return or refund.

2.2. Return Authorization:

Once we receive your request, our customer support team will review it and provide you with a return authorization, including instructions on how to proceed with the return.

2.3. Packaging and Condition:

Please ensure that the product is unused and in its original packaging. Include all accessories, tags, and labels that came with the product. We reserve the right to reject returns if the product is not in its original condition or if any parts are missing.

2.4. Shipping the Return:

You will be responsible for shipping the returned item back to us. We recommend using a trackable shipping method to ensure the safe return of the product. Any shipping costs incurred for returning the item will be your responsibility.

Refund and Exchange

3.1. Refund Process:

Once we receive the returned item and verify its condition, we will process the refund within [X] business days. The refund will be issued to the original payment method used for the purchase. Please note that the refund processing time may vary depending on your payment provider.

3.2. Exchange Process:

If you requested an exchange, we will process it as soon as possible, depending on product availability. If the desired item is out of stock, we will offer you a refund or provide alternatives for your consideration.

Non-Refundable Items

Certain items are non-refundable for hygiene or safety reasons, including but not limited to:

Undergarments (e.g., underwear, swimwear)
Earrings and other pierced jewelry
Cosmetics and skincare products
Personal care items (e.g., brushes, combs, hair accessories)
Customized or personalized products
Contact Us
If you have any questions, concerns, or require further assistance regarding our refund policy, please contact our customer support team. We are here to help and ensure your satisfaction.

Note: This Refund Policy is subject to change without prior notice. Please refer to the latest version on our website for the most up-to-date information.